The Crisis Recovery Pack:
Crisis Communication Support Services for Parish and Town Councils
When things go wrong, we help your council get communication right.
Through and beyond a crisis, we're here for you, every step of the way.
Communicating through and beyond a crisis can minimise long-term reputational harm.
Crises can impact councils of all shapes and sizes. Whether its disruption to council services, misinformation on social media, reputational damage to the council, a viral complaint or tricky FOI request, crisis communications can escalate fast.
The real question is: will your council be prepared when it comes to communicating with the community, the press and media and other stakeholders during and after a crisis?
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The Crisis Recovery Pack gives you rapid access to expert guidance, messaging support and a practical plan, so you can respond with professionalism, clarity and calm.
We’ll help you manage the moment and put systems in place to reduce future risks. Because in the face of public pressure, confidence is your greatest asset.
What councils need to know
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Why this matters:
One wrong post, one misquoted councillor, one challenging FOI request or misinformation (or even disinformation on social media) and suddenly your council is under fire. Most councils aren’t prepared for how to communicate in a crisis. Are you?
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What this package delivers:
Rapid reaction support, from crisis messaging and response planning to councillor guidance, support for dealing with the media and follow-up debriefing and future-proof planning, our team stand ready to help and support your council.
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Why it’s worth it:
Because how you respond in a crisis shapes your reputation for years. With the right support, you can turn conflict into credibility.
What's included in this service?
Crisis Communications Essentials service
(ideal for smaller councils):
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Initial phone or Zoom-based crisis support session with the Clerk and other stakeholders as required, within 48 hours
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A further follow-up advice session on Zoom or by phone
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Draft messaging and public response templates
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Draft press release written and edited on the council's behalf
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Councillor and staff do’s/don’ts briefing
Crisis Communications Premium service
(ideal for larger councils):
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Initial phone or Zoom-based crisis support session with the Clerk and other stakeholders as required, within 3 hours
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Multiple further follow-up advice sessions on Zoom or by phone as required by the council
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Unlimited support to help the council create bespoke statements, press releases and social media content, which we'll carry out on your council's behalf
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Media coaching and support for council spokespeople
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Councillor and staff do’s/don’ts briefing
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Follow-up reviews and debriefs
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